Responsibilities ServiceNow ITSM modules configuration and maintenance (Incident, Problem, Change, Request, Knowledge Management, Service Catalogue). Configuration of forms, lists, dictionary entries, notifications, and SLAs. Troubleshoot and resolve platform issues including failed flows, ACL-related access issues, and performance degradation. Implement configuration enhancements. Produce and configure IT and non-IT workflows using ServiceNow's low-code/no-code capabilities. Create scripted solutions using Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer. Develop record producers, variable sets, order guides, catalogue client scripts, and fulfilment task structures. Provide support to the configuration and maintenance of ITOM modules including Discovery, Service Mapping, Event Management, and Cloud Discovery. Ensure accurate infrastructure visibility and CI data flows into the CMDB. Provide administration and maintenance to the Configuration Management Database (CMDB), including CI record management, relationship mapping, data quality checks, and alignment with the Common Service Data Model (CSDM). Provide support to CMDB governance, lifecycle management, and audit readiness. To support the implementation of the Queries Management module for IT and non-IT queries and feedback. Develop and support integrations with enterprise systems using REST/SOAP APIs, IntegrationHub spokes, and MID Server patterns. Implementation of error handling, retry logic, and secure data exchange. Create and maintain reports using Platform Analytics, ITSM Success Dashboard, and Performance Analytics. Produce KPI/KRI metrics and performance reports to derive insights and support data-driven operational improvement. To implement role-based access controls (ACLs), UI policies for data protection, and secure scripting practices across assigned development work. Provide support to audit evidence collection and maintain compliance with platform security standards. Design and customize Service Portal pages, widgets, and UI Builder workspaces to build intuitive, scalable, and user-focused front-end experiences. Work with HTML, CSS, AngularJS (for portal), and UI Builder components to improve self-service adoption and user experience. Responsible for package changes using update sets or application repository. Maintenance of deployment checklists and rollback plans for production releases. Be a part of User Acceptance Testing (UAT) and develop Automated Test Framework (ATF) test cases for critical workflows. Develop and maintain regression test plans for platform enhancements and new releases. ITSM processes analysis and improvement for incident, change, problem, and service request management. Requirements Degree in Computer Science or related discipline. 3–5 years of working experience in ServiceNow platform development, configuration, or administration, with working knowledge of ITSM, ITOM, and CMDB modules. Proficiency in ServiceNow platform configuration across ITSM, ITOM, CMDB, and Service Portal modules, including scripting (JavaScript, Glide API) and Flow Designer. Intermediate proficiency in JavaScript and ServiceNow scripting (Business Rules, Client Scripts, Script Includes, Glide API, Flow Designer). Ability to write clean, performant, and maintainable code. Understanding of ITIL v3/v4 practices for Incident, Problem, Change, Service Request, and Configuration Management processes. Experience in building and troubleshooting REST/SOAP API integrations, IntegrationHub spokes, and MID Server connections within ServiceNow. ServiceNow Certified System Administrator (CSA) is mandatory; Certified Implementation Specialist (CIS-ITSM) or Certified Application Developer (CAD). Ethos Search Associates Pte. Ltd. EA License No: 13C6655 EA Reg No: R1988580 Jacky Chong

This role is responsible for delivering reliable first- and second-line IT support, assisting with system and cloud administration, and ensuring the effective operation of end-user computing environments. The role also involves occasional remote support for the other offices, requiring clear communication and the ability to support users across regions. Key responsibilities •      Provide first and second-line IT support to internal users, ensuring timely, professional, and effective resolution of technical incidents and service requests via face-to-face interaction, telephone, email, and instant messaging platforms •      Deliver occasional remote IT support to users based in the other offices, coordinating effectively across time zones when required •      Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues relating to desktops, laptops, peripherals, and business applications •      Install, configure, and maintain end-user hardware and software, including Windows operating systems and approved applications •      Support and maintain Microsoft Office / Microsoft 365 and other core business systems •      Assist with day-to-day Windows Server administration, including user account management, access control, monitoring, and routine maintenance tasks •      Support cloud-based platforms, primarily Azure/Microsoft 365 and associated services, including user provisioning and troubleshooting •      Liaise with external IT service providers, infrastructure partners, and software vendors to support issue resolution and system improvements •      Procure, manage, and maintain IT assets, office equipment, and structured cabling, ensuring compliance with company standards, vendor requirements, and health and safety guidelines •      Maintain accurate and up-to-date IT documentation, including asset inventories, user guides, standard operating procedures, and IT policies •      Maintain awareness of IT and information security risks, best practices, and company security policies, supporting compliance and risk mitigation efforts •      Research, test, and assist in the evaluation of new technologies, tools, and applications prior to user deployment •      Work collaboratively with business and functional teams to identify recurring technical issues, contribute to root-cause analysis, and support continuous service improvement initiatives •      Establish and maintain effective working relationships with internal stakeholders and external partners across regions •      Undertake any other reasonable duties as required to support IT operations and business objectives Requirements •      1–3 years of professional experience in an IT support, service desk, or junior systems administration role •      Strong experience supporting Windows desktop and laptop environments •      Hands-on experience with Windows Server administration, including user and access management •      Exposure to or experience supporting cloud-based platforms, preferably Microsoft 365 and/or Azure •      Strong customer service orientation, with a professional, courteous, and solution-focused approach •      Excellent verbal and written communication skills, with the ability to engage effectively with users at all levels •      Personable and professional manner, capable of working effectively with diverse teams and cultures •      Demonstrated ability to build and maintain positive working relationships with internal and external stakeholders •      Ability to manage priorities effectively, handle disagreements constructively, and work towards practical resolutions •      Proactive approach to knowledge sharing, documentation, and feedback •      Mandarin language proficiency is advantageous, to support communication with users in the Shanghai office during remote support activities

Job Overview  We are seeking a detail-oriented and customer-focused professional to manage order processing, handle customer interactions, and ensure timely resolution of inquiries. The role requires strong coordination skills, responsiveness, and the ability to work in a fast-paced environment.  Key Responsibilities  Manage targeted orders and monitor delivery status to ensure timely fulfillment   Attend to inbound customer calls professionally and efficiently   Handle incoming inquiries, complaints, and feedback in accordance with company standards   Resolve all in-scope customer queries and escalate issues when necessary   Provide alternative solutions and deliver excellent customer service via phone and email   Follow up with customers in a timely manner to ensure resolution and satisfaction   Liaise with internal departments to address and resolve customer issues   Coordinate with the delivery team regarding order status and updates   Provide sales support and coordinate closely with the sales team   Maintain proper filing and documentation systems   Perform ad hoc duties as assigned by the immediate supervisor   Requirements  Meticulous and detail-oriented, especially in documentation and administrative work   Ability to work in a fast-paced environment and manage multiple tasks   Strong telephone etiquette with a customer-centric approach   Proactive, with the ability to respond to customer needs effectively   Good communication and problem-solving skills   Proficient in Microsoft Office applications   Preferred Attributes  Prior experience in customer service or order management roles   Strong interpersonal and coordination skills   Ability to handle challenging situations with professionalism 

Provide an overview of the role, including the main tasks the candidate will be handling. Responsibilities: List the primary duties and tasks associated with the role. Use bullet points for clarity and readability. Prioritize the most critical responsibilities. Requirements: Specify the essential skills, experience, and education necessary for the role. Include both hard skills (e.g., specific software proficiency) and soft skills (e.g., communication abilities).

Build the Next-Gen Resume Platform with Us! Development and execution of marketing strategy to increase website traffic and user growth on website and social media. Copywriting and Content Creation: Create high-quality content such as blogs, case studies, videos, social media posts, and EDMs. Generate blogs or articles to the brand tone and voice on all channels such as social media, website, LinkedIn, Instagram, EDM, etc highlighting new features, industry insights, and resume-related knowledge. Online/offline events management: Plan, prepare, and manage company participation in events and exhibitions. Market these events effectively to maximize exposure and engagement. Marketing cross-industry or KOL cooperation planning and negotiation Lead brand marketing, event planning, execution, and business growth Data analysis, content advertising optimization, report production Qualifications Copywriting skills or content skills The ability to place and operate advertising A clear understanding of the brand and embodies our brand values Strong interpersonal skills, independence, takes initiative, and has strong attention to detail Has a strong sense of urgency and can work in a fast-paced environment Key Performance Indicator Growth in members (Social media follower count and engagement, website users).

Build the Next-Gen Resume Platform with Us! 🚀 Responsibilities Think of multiple ways to enhance Gengen’s brand awareness and brand adhesion. Qualifications Experience in website design or content creation is a plus. Having knowledge of social media marketing is beneficial.