Full-time Sales Department

• Manage and develop client relationships within a sales-focused Key Account Management environment, acting as a primary contact for assigned accounts.
  

• Build long-term client relationships through proactive communication, structured follow-up, customer insight, and relationship-focused service.
  

• Assess customer requirements, business needs, and service expectations, coordinating internal stakeholders to deliver appropriate solutions.
  

• Drive account development by identifying additional customer needs, maintaining engagement, and supporting account growth and commercial opportunities.
  

• Maintain CRM, customer data, reporting, and account activities, applying analytical and strategic thinking to support sales decisions.
  

• Coordinate cross-functional execution, resolve client concerns, and support solution delivery, using market research, market analysis, and problem-solving to strengthen satisfaction, retention, and long-term account value.

Full-time Customer Relationship Manager (CRM)

• Managed customer relationship responsibilities in a Senior Executive capacity with a strong focus on communication, customer experience and relationship building.
  

• Handled customer interactions, requirements and service concerns using a proactive, professional and solution-oriented approach.
  

• Applied CRM practices, customer follow-up, interpersonal communication and problem-solving skills to support customer satisfaction and relationship continuity.
  

• Worked with customer information and operational requirements while maintaining service standards, responsiveness and accurate communication.
  

• Collaborated with relevant stakeholders to address customer needs and support smooth service delivery.